Frequently Asked Questions
Order & Payment
If you have an beroy.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at firstname.lastname@example.org and we’d be happy to provide you an update.
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.
Beroy comes out with new collections each season. If something is out of stock, email us at firstname.lastname@example.org and we’d be happy to double check for you.
The main reason is out of stock so that we have to cancel this order. If we refill this inventory, we will notify you ASAP
We do not ship to PO Box nor APO/FPO/AFP military addresses.
Return & Refund
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
If the product is new and unused you can return it to us for a refund within 30 days of receipt. Please visit our returns section for more information on how to return a product.
Please visit the returns section of the website for full instructions on how to return a product.